Marriot - Assistant Front Desk Manager | Goa, India

Published on June 12, 2026

Marriot is Hiring Assistant Front Desk Manager in Goa, India!


Assistant Front Desk Manager


Job Summary


The Assistant Front Desk Manager supports the daily operations of the Front Office department, including Front Desk, Guest Services, Bell/Door Staff, and Switchboard functions. This role assists in leading the team, ensuring excellent guest experiences, maintaining operational standards, and supporting financial and administrative responsibilities.


Eligibility Criteria


Education & Experience


  • High school diploma or GED with a minimum of 2 years of experience in guest services, front desk operations, or a related hospitality role.

OR


  • A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field from an accredited institution with no prior work experience required.

Key Responsibilities


Front Office Operations


  • Support daily Front Desk and Front Office operations.
  • Guide and supervise Front Desk shift activities.
  • Assist in managing operations during the absence of Front Office leadership.
  • Ensure service standards and operational procedures are consistently followed.
  • Perform Front Desk duties as required.

Team Leadership & Development


  • Lead by example and promote a positive work environment.
  • Coach, mentor, and support team members.
  • Address employee questions and concerns.
  • Communicate performance expectations and provide constructive feedback.
  • Participate in employee training, recognition, and performance evaluation activities.

Guest Experience Management


  • Deliver exceptional customer service and guest satisfaction.
  • Handle guest concerns, complaints, and service recovery situations.
  • Interact with guests to gather feedback and improve service quality.
  • Support guest recognition programs and personalized service initiatives.

Business & Financial Support


  • Monitor daily operations to meet service, operational, and financial goals.
  • Assist in managing staffing levels to support business requirements.
  • Support adherence to credit policies and procedures.
  • Contribute to revenue optimization through effective room-selling practices.
  • Understand the impact of Front Desk operations on overall property performance.


Administrative Responsibilities


  • Participate in department meetings and communicate key operational updates.
  • Ensure employees have required supplies and uniforms.
  • Support guest information tracking and repeat guest recognition programs.
  • Analyze operational issues and assist in implementing solutions.
  • Maintain compliance with company policies and loss prevention procedures.

Skills & Competencies


  • Strong communication and interpersonal skills.
  • Leadership and team management abilities.
  • Problem-solving and conflict-resolution skills.
  • Customer-focused approach.
  • Organizational and decision-making capabilities.
  • Ability to work in a fast-paced hospitality environment.

Additional Requirements


  • Understanding of Bell Staff, Switchboard, Concierge, and Guest Services operations.
  • Ability to communicate effectively with supervisors, peers, and team members.
  • Commitment to maintaining high service standards and operational excellence.

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