Duty Supervisor – JED | Etihad Airways | Jeddah, Saudi Arabia
Duty Supervisor – JED | Etihad Airways | Jeddah, Saudi Arabia
Job Title: Duty Supervisor – JED
Location: Jeddah, Saudi Arabia
Employment Type: Full-time
Division: Operations & Guest Experience
Company: Etihad Airways
Job Description
Take your career to new heights with Etihad Airways, the World’s Leading Airline. Join an airline that has reimagined the flying experience through pioneering products and services.
As a Duty Supervisor, you will be responsible for planning, directing, and supervising airport operations while overseeing team and service provider performance. The role focuses on ensuring financial, customer service, quality, safety, and security objectives are achieved in line with applicable safety, security, regulatory, and company requirements and standards.
You will supervise all elements of airport operations while on duty and play a key role in maintaining operational efficiency and delivering excellent guest service.
Key Responsibilities
- Oversee passenger and aircraft handling operations on a shift basis, ensuring compliance with arrival and departure checklists, brand requirements, company policies, procedures, and regulatory requirements.
- Manage safety and security outcomes through hazard identification, safety and compliance monitoring, and reporting.
- Ensure flight editing and special guest requirements are effectively managed, including VIP/MAAS, PRM, and special category guests.
- Liaise with Guest Control, Network Control, and SOC to manage operational disruptions and minimize their impact on guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plans, disruption planning, diversion and delay handling, and business continuity plans.
- Manage on-time performance on a shift basis, including delay coordination, mitigation, accurate reporting, and follow-up.
- Promote airport ancillary sales and ensure process compliance and adherence to associated targets.
- Promote, deliver, monitor, and report on customer service standards and performance against relevant KPIs.
- Ensure compliance with local authority requirements, including arrival and departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate safety and security-related risks at station level.
- Evaluate operational conditions, hazards, and threats to support effective decision-making.
- Identify and report safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
Qualifications and Requirements
- Degree-level education is desirable, such as A-level or baccalaureate equivalent, or relevant industry experience.
- Demonstrable knowledge of frontline service delivery and strong communication skills.
- Previous experience working in a highly pressured and multicultural environment.
- Previous supervisory experience within a shift-based environment is required.
- Minimum 5–7 years of experience in the service, hospitality, airline, or retail industry.
- Relevant knowledge of the aviation, travel industry, and/or airport policies.
- Mature personality with outstanding communication and supervisory skills.
- Passion for delivering excellent service.
- Ability to balance a guest-centric approach with corporate interests while maintaining the highest safety and security standards.
- Ability to effectively coordinate teams and service providers during shifts.
About Etihad Airways
Etihad Airways is more than the UAE’s national airline. The airline is shaping the future of global aviation and connecting people across continents and cultures. Through its Journey 2030 ambition, Etihad Airways aims to double its fleet, expand its network, and grow its people for a new era of excellence.
Job Details
Position: Duty Supervisor – JED
Location: Jeddah, Saudi Arabia
Job Type: Full-time
Division: Operations & Guest Experience
Industry: Airline / Aviation