Key Account Manager Jobs at Air Arabia in Sharjah, UAE

Published on July 29, 2026

Key Account Manager – OTA | Air Arabia


Company: Air Arabia
Location: Sharjah, United Arab Emirates
Department: Commercial
Job ID: 17896
Brand: Air Arabia Group


Job Purpose


Air Arabia is seeking a Key Account Manager – OTA to support the management and growth of existing Online Travel Agency (OTA) and API partner accounts across current and new airlines and hubs within the network.


The role focuses on maintaining strong relationships with OTA partners, supporting account development, and driving revenue and market share growth. The position will also identify and establish new OTA connections while coordinating with the technology team to integrate new partners with the company’s platform.


Key Responsibilities


  • Build and maintain effective relationships with key decision-makers within the OTA portfolio.
  • Identify opportunities to retain existing accounts, develop new partnerships, and strengthen the company’s brand presence across online portals and websites.
  • Implement a proactive OTA account management process and communication structure to achieve and exceed commercial objectives.
  • Identify new OTA partnership opportunities across the network and manage the processes required to bring new partners onto the company’s platform.
  • Co-manage new OTA connections by coordinating between online agencies and the Technology Team to ensure a smooth integration process.
  • Monitor the technical efficiency of OTA customers’ online engines and provide day-to-day support to maintain competitiveness and functionality.
  • Manage the flow of information between Online Travel Agents across different regions and ensure compliance with agreed policies and procedures.
  • Conduct field visits with online partners and carry out benchmarking analysis to understand competitor positioning, market conditions, customer needs, and market trends.
  • Prepare timely sales performance reports for the respective Manager and recommend actions to support revenue growth.
  • Collaborate with internal and external stakeholders to coordinate marketing campaigns and activities for online partners, supporting brand visibility and revenue growth.
  • Build and maintain strong relationships with stakeholders and key customers while keeping an accurate database.
  • Work with other departments to manage existing and new OTA contracts and Service Level Agreements (SLAs).
  • Perform additional duties as assigned by the Line Manager.

Qualifications and Skills


  • Bachelor’s degree in Management or an equivalent qualification.
  • 3+ years of related sales experience with considerable exposure to and understanding of airline and OTA systems requirements and operations.
  • Additional qualifications in Aviation, IATA, or Tourism are an advantage.
  • E-commerce background with exposure to technical knowledge of OTA systems is desirable.
  • Strong persuasive sales and marketing skills and techniques.
  • Proven ability to analyze data and recommend effective solutions.
  • Strong negotiation, problem-solving, and decision-making skills.
  • Ability to combine technical expertise and interpersonal skills to support company objectives.
  • Ability to prepare reports, comparison sheets, and charts and use statistics to identify trends and provide recommendations to the revenue team.
  • Ability to develop and deliver PowerPoint presentations to clients.
  • Demonstrated ability to contribute to and successfully deliver business strategies and achieve set KPIs.

Key Skills


Key Account Management | OTA Partnerships | Sales & Marketing | E-commerce | Airline & OTA Systems | Revenue Growth | Data Analysis | Negotiation | Problem Solving | Stakeholder Management | Business Development | Market Analysis | Reporting | PowerPoint Presentations | KPI Management


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